Making a Claim
It's our job to help you get the right result as quickly as possible
If you think you may need to make a claim give us a call on 0800 284 584. Alternatively, you can submit a claim online or download a PDF form and send it back to us by email.
Claim time is when your investment in insurance really pays dividends. One of the most significant benefits of choosing Builtin as your insurance partner is our expertise in construction industry claims. Our aim is always to ensure that every claim is handled by the insurer as swiftly and fairly as possible.
Claim Service Benefits
Builtin have negotiated a set of preferential terms and benefits for our clients. These are in addition to the standard policy wording, or would normally come at an additional cost.
A Deep Understanding of the Policy Wording
We do the work to understand which parts of the policy apply to your claim. This ensures you're not going to miss out because an aspect of the policy wasn't considered.
Negotiating With Insurers
The reality is that some claims are not black and white. We have the scale and relationships to negotiate a successful outcome for clients.
Saving Time and Reducing Stress
While most claims are reasonably straightforward, some aren't. The complicated ones can take time to resolve, especially liability claims where lawyers often become involved. That's where we save our clients both time and reduce stress.
$3.5bn
Value of all insured projects
6,300+
Number of projects insured
Claim Forms
Our online form can be used for claims under the following insurance policies:
Contract Works
Insurer: NZI
Tools & Mobile Assets
Insurer: NZI
Commercial Vehicles
Insurer: NZI
Liability & Professional Indemnity
Insurer: Ando
Speak to an Adviser
Download A Form
Download and fill in as a PDF or print, scan and email it back to us.
Liability & Indemnity Form
Tools & Equipment Form
Commercial Vehicle Form
Contract Works
Form
Claim Information
Liability & Indemnity
These can be complicated and often take longer to resolve than the policyholder might expect.
This is because the insurer has to establish both whether the event is covered by the policy and whether the policyholder is actually liable.
If an event would have been covered but you’re not actually at fault then the insurer will pay the legal costs to defend you if necessary.
In all circumstances do not admit liability.
Instead, you could say that you have notified your insurer and that they will be evaluating the claim.
For public/general liability claims there must be property damage (or loss of physical property).
Faulty workmanship, in and of itself, is not covered unless there is some physical property damage, which is the initial trigger for a claim. The other triggers for a claim include that their must be a loss to a third party that they are holding you liable for. Ie. the lost or damaged property cannot be your own, it must belong to someone else. And the damage must have happened during the period of cover.
Commercial Vehicles
Windscreen and window glass claims do not require a claim form. These can be handled directly by Smith & Smith, NZI’s preferred repairer.
Click here to make a booking with Smith & Smith online. You will need to give them your policy number, which can be found on your policy documents, or give us a call.
For all other claims you should complete a claim form and take your vehicle to an IAG preferred repairer.
They will arrange for it to be assessed and repaired. If you would rather use a non-IAG approved repairer you can, however this may take a bit longer to assess and approve.
If you were at fault, we recommend that you do not agree to pay for repairs outside of the insurance process. Let your insurer handle it!
If you have been in an accident do not admit liability.
Record the details of the incident and all the other parties involved, including their names, addresses, contact information and details of their insurers.
Tools, Equipment & Mobile Assets
If your claim is for theft or burglary you will need a Police Acknowledgement.
The other requirements are proof of ownership and a quote to replace the items. Proof of ownership could be in the form of an asset register, receipts and invoices or photos of the items.
Contract Works
Depending on the nature of the claim an assessor may be appointed to establish the value of the loss.
You will be required to take all reasonable steps to minimise and avoid any further loss. And you must obtain the insurer’s agreement before spending any money towards the claim. If the claim is due to theft or vandalism you must notify the police.
“The claim process when my digger bucket and drill were stolen was straightforward and the service I received from Builtin and the assessor was absolutely excellent.”
DAN RICHARDS, DR Build Limited